Return

We ship as promptly as possible, we aim to have your order out the door in 1-2 business days. Tracking information is sent via email once your order is in route.

Please note: at this time we can’t offer expedited shipping. Our options are ground shipping as UPS and DHL and Other Shipping.

Returns

Our return policy is good for 30 days. Items denoted as FINAL SALE are not eligible for return.

To be eligible for a return, your item(s) must meet the following criteria: brand new, in their original condition and in its original packaging. This includes: not trimmed or alterated, free of hair, fuzz, stains and other markings.

Returns will be subject to a $6 return shipping fee, which will be deducted from your refund.

Start your return process HERE or contact [email protected] if you’re having any issues with our return portal. 

Returns can take up to 30 days to process. Once return is received we will notify you and complete the refund.  We reserve the right to refuse returns that show signs of wear or do not meet the Return Policy criteria.

Ineligible For Refund:

Orders using a final sale code. Please thoroughly read promos. 

Items that state they are final sale on their listing.

DAMAGED/DEFECTIVE ITEMS.

If you receive a damaged/defective item, please contact us within the 3 days of your package being postmarked as delivered so that we can further assist you at [email protected].

Warranties

Our warranty covers items purchased through our online store for a period of 30 days.

If you’re unhappy with any Run Insoles, please reach out to us. We value your feedback and will do everything we can to make it right. Your comfort and happiness are our top priorities.

International Orders

If you have any special requests or shipping questions about your country contact us [email protected].